Frequently Asked Questions

Yes, we’re Hangzhou Yoho Industrial Co., Ltd — a direct manufacturer with 15+ years of expertise in outdoor furniture since 2001. As a multispecialty supplier, we specialize in designing, developing, and manufacturing high-quality outdoor furniture for global markets.

Our state-of-the-art manufacturing facility features advanced production lines, a dedicated R&D team, and comprehensive quality management systems. We’re certified by BSCI, EN581, ISO, SGS, and Intertek, ensuring every product meets international standards.

We’re proud to supply major retailers and brands worldwide, including Bel Furniture, House Nordic, Ocean Moods, Barco Products, Bantia Furnitures, Innovation Living, Newaim, and over 1,000 other customers across North America, Europe, Australia, and Asia.

Choose Yoho for our 15+ years of industry expertise, <1.5% defect rate, 98% on-time delivery rate, full OEM/ODM capabilities, rapid 4-hour response time, and proven track record serving top retailers globally.

Our MOQ varies by product type and project requirements. For standard catalog items, MOQ typically ranges from 50-200 pieces per item. However, we offer flexibility for select products — some items support smaller trial orders to help you test the market before committing to larger quantities. Contact us with your specific product interest for detailed MOQ information.

Minimum order quantities vary depending on the product line. Some items require at least 50 pieces for competitive pricing, while select products are available in smaller trial quantities. If you’re looking for a smaller order, just let us know which products interest you and your target quantity—we’ll find the best option to fit your needs.

Getting a quote is easy! Contact us with: ① Specific product(s) you’re interested in ② Desired quantity per item ③ Any customization requirements (color, material, logo, packaging, etc.). Our sales team will respond within 4 hours with a detailed quotation including FOB, CIF, or DDP pricing as per your needs.

We always strive to offer the most competitive pricing while maintaining our high quality standards. For the best possible rates, share your target price per unit along with your order quantity and expected order frequency. We offer volume discounts and are happy to discuss long-term cooperation potential for ongoing business partnerships.

Absolutely! We offer comprehensive OEM and ODM services. Our professional R&D team will work closely with you through every stage: product concept and design → sample development and prototyping → testing and certification → mass production and quality control. Whether you need custom colors, materials, dimensions, logos, or entirely new designs, we’ve got you covered.

We use only premium-grade materials carefully selected for durability, weather resistance, and longevity in outdoor conditions. Our materials include: aircraft-grade aluminum, kiln-dried teak, high-density PE wicker, Sunbrella fabrics, and stainless steel (304/316 grade). Tell us which product interests you and we’ll provide detailed specifications.

Yes, we’d be happy to! We have comprehensive product catalogs featuring our full range of outdoor furniture, including detailed product descriptions, specifications, material information, and suggested retail prices. We also have product demonstration videos available. Let us know your product focus and we’ll send the relevant materials tailored to your interests.

All our products are manufactured to meet international quality and safety standards. We’re certified by BSCI, EN581, ISO 9001, SGS, and Intertek. These certifications demonstrate our commitment to ethical manufacturing, product safety, and consistent quality.

Yes, our products undergo rigorous testing throughout the production process. We can provide comprehensive test reports including: UV resistance testing, salt spray testing, load-bearing tests, fire safety tests, and chemical safety assessments. Please specify which certifications or test standards are required for your market (e.g., ASTM, EN, AS standards) and we’ll provide the relevant documentation.

Yes, samples are available for most products so you can evaluate quality, materials, and craftsmanship before placing a bulk order. Simply tell us which products you’re interested in and we’ll arrange samples for your review.

Sample production typically takes 20-60 days, depending on the specific products requested, material availability, and customization requirements. For standard catalog items, the lead time is usually shorter (20-30 days), while custom-designed samples may take longer (45-60 days). We’ll provide a precise timeline based on your exact requirements.

Yes, sample fees are typically credited toward your subsequent bulk order when you proceed with production. This means your investment in samples counts toward your first order, making it easier to test our products risk-free. Please discuss the specific credit terms with our sales team.

We offer multiple shipping options for samples, including express courier (DHL, FedEx, UPS) for fast delivery (5-7 days) or sea freight for cost-effective shipping (15-30 days depending on destination). Shipping costs are the buyer’s responsibility unless otherwise agreed. We’ll find the most efficient method based on your location and urgency.

Production lead times vary based on order size, product complexity, and customization requirements. Standard orders (no customization, existing molds) typically take 30-45 days after order confirmation. Custom orders (new designs, custom molds, special materials) may take 45-60 days. For precise timelines, please share your order details.

We maintain an exceptional 98% on-time delivery rate, thanks to our efficient production planning, experienced workforce, and robust supply chain management. We understand that timely delivery is critical for your business.

Yes! We offer multi-category consolidation services, allowing you to combine up to 15 different product categories in one 20ft container or multiple categories in a 40ft container. This significantly simplifies your logistics, reduces shipping costs, and streamlines your supply chain.

Yes, we can arrange shipments to any location in China or worldwide. Whether you have an agent in Guangzhou, a freight forwarder in Shanghai, or need direct delivery to your warehouse, we’ve got you covered. Please provide your agent’s complete contact details and we’ll coordinate the delivery seamlessly.

Yes, we offer DDP (Delivered Duty Paid) services for customers who prefer a hassle-free buying experience. With DDP, we handle all logistics, customs clearance, duties, and taxes, delivering the goods right to your designated address. We’ll provide a complete landed cost calculation including all fees.

Shipping costs depend on multiple factors: destination port or address, shipping method (sea freight or air freight), container type (20ft or 40ft), total volume and weight, and any special handling requirements. Provide us with your delivery address and preferred shipping method, and we’ll prepare a detailed quote with multiple options.

Packaging specifications vary by product type, size, and quantity. We offer multiple packaging options: standard export packaging (brown carton), retail-ready packaging (color box with hang tags), and custom packaging with your brand. Please specify which products interest you and we’ll provide complete packaging details.

We accept a variety of payment methods for B2B transactions: T/T (Telegraphic Transfer), L/C (Letter of Credit), and Alibaba Trade Assurance. We also accept RMB payments for Chinese currency transactions. Our sales team will discuss and confirm the best payment option based on your order value and partnership terms.

Yes, we fully support Alibaba Trade Assurance for secure and protected transactions. Trade Assurance provides buyer protection for order quality, timely delivery, and payment security. This service is especially valuable for first-time buyers.

We offer flexible payment terms tailored to your business needs. Common terms include: 30% deposit to start production, 70% balance before shipment; or T/T 100% before shipment for smaller orders. For established partners, we can discuss L/C at sight or other arrangements.

We maintain an industry-leading defect rate of less than 1.5%, ensuring superior product quality and reliability. Our rigorous quality control system includes: incoming material inspection, in-process quality checks at every production stage, pre-shipment inspection (AQL sampling), and third-party inspection support (SGS, Bureau Veritas, etc.).

Yes, we stand behind our products with comprehensive warranty coverage. We provide a 1-year general warranty on all products. Additionally, outdoor aluminum, teak, and wicker furniture frames are backed by an extended 2-year structural warranty. Cushion fabric and finish materials carry a 1-year warranty. Proper product maintenance as outlined in our care instructions is required.

We pride ourselves on rapid response times — our team aims to reply to all inquiries within 4 hours during business hours. For urgent matters, please indicate the priority level and we’ll prioritize your request accordingly.

Yes, we offer professional marketing support to help you sell effectively: high-resolution product images (including lifestyle shots), advertising photos, product videos, catalogs and brochures, and social media content. These materials are designed to help you showcase our products and grow your sales.

Absolutely. We’re a verified Alibaba Gold Supplier with 15+ years of proven trade history and verified company credentials. We support secure payment methods including Alibaba Trade Assurance. All our business operations are transparent and compliant with international trade standards.