Frequently Asked Questions
Find detailed answers about our manufacturing capabilities, logistics, and partnership models. Transparency is the foundation of our business.
Company & Industry
How long has Yoho Outdoor been in the furniture industry?
We have been a premier outdoor furniture specialist and direct manufacturer since 2001, bringing over 20 years of expertise to the global market.
Is Yoho Industrial Co., Ltd a factory or a trading company?
We are a direct manufacturer. Operating as a multispecialty supplier, we control the entire production process from R&D to final assembly.
What is your track record on B2B platforms like Alibaba?
We are proud to have been a Verified Alibaba Premium Supplier for 15 consecutive years, maintaining a high reputation for transparency and reliability.
Where are your products manufactured?
Our primary manufacturing and R&D facilities are located in Hangzhou, China, allowing us to leverage a world-class supply chain.
Do you have experience working with major international retailers?
Yes. We have a proven track record of supplying some of the world’s largest brands, including Lowes, Wayfair, Home Depot, and Kogan.
What is Yoho Outdoor’s core business philosophy?
We focus on “tangible results,” prioritizing high on-time delivery rates, strict quality control, and strategic supply chain consolidation.
Can I visit your factory for a site audit?
Absolutely. We welcome B2B clients and third-party auditors to visit our facilities in Hangzhou to verify our production standards.
What is your global market presence?
We serve a diverse international clientele across North America, Europe, Australia, and Asia, having worked with over a thousand customers worldwide.
Product Range & Innovation
How many products are currently in your portfolio?
We offer a selection of over 1,000+ products, ranging from garden sets to specialized commercial fixtures.
How often do you introduce new designs?
We believe in constant innovation. Our in-house R&D team regularly develops new collections to keep up with evolving outdoor living trends.
What categories of outdoor furniture do you specialize in?
Our range includes patio sets, loungers, dining sets, umbrellas, and “Public & Project” fixtures like park benches and tables.
Are your products suitable for high-traffic commercial use?
Yes. Our “Commercial & Hospitality” line is specifically engineered for the durability and branding standards required by hotels, resorts, and restaurants.
What materials do you use for your furniture?
We use high-quality, weather-resistant materials including powder-coated aluminum, premium synthetic wicker, teak, and UV-stabilized textiles.
Can I get a digital catalog of your latest collections?
Certainly. Please contact our sales team, and we will send you our most recent product catalog tailored to your market.
Customization & OEM/ODM
Do you offer OEM and ODM services?
Yes, we provide comprehensive “Concept to Container” services, handling everything from collaborative design to full-scale production.
Can I customize existing designs in your catalog?
Yes. We offer flexible customization for colors, materials, and dimensions to ensure the product aligns with your brand identity.
Is small-batch customization available?
Yes. We understand the need for market testing, so we offer flexible small-batch customization to keep your inventory risks low.
Can you add our brand logo to the products?
Yes, we offer various private labeling options, including silk-screening, metal plates, and custom embroidery for soft goods.
Can I send you my own blueprints for production?
Definitely. Our engineering team can work directly from your technical drawings to manufacture products to your exact specifications.
Do you provide custom packaging solutions?
Yes, we can design and produce retail-ready packaging or reinforced shipping cartons based on your specific requirements.
Quality Control & Sampling
What is your average product defect rate?
Due to our strict quality control protocols, we maintain a defect rate of less than 1.5%.
Can I order a sample before placing a bulk order?
Yes, we provide samples for quality verification on all products to ensure they meet your expectations.
How do you manage quality control during mass production?
We conduct multi-stage inspections, including raw material checks, in-line production monitoring, and final pre-shipment inspections.
What is your customer satisfaction rate?
We are proud to maintain a customer satisfaction rate of over 98%, a testament to our consistent quality.
Can I hire a third-party inspector to check the goods?
Yes, we fully cooperate with third-party inspection agencies (such as SGS or TÜV) chosen by our clients.
Do you conduct weather-resistance and stress tests?
Yes, all our outdoor products undergo rigorous testing for UV resistance, waterproofing, and structural load-bearing capacity.
Logistics & MOQs
What is your Minimum Order Quantity (MOQ)?
Our MOQs are flexible and vary by product type. Please contact us with your specific project details for a tailored quote.
Can I mix different items in a single container?
Yes! Our “Product Consolidation” service allows you to mix up to 15 different items in one container to help you launch a diverse range without high MOQs per item.
What is your on-time delivery rate?
In an industry where timing is critical, we have maintained a 98% on-time delivery rate for over two decades.
What are your standard shipping terms?
We primarily offer FOB (Free On Board) terms, but we can also discuss DDP (Delivered Duty Paid) services depending on your location and needs.
What is the typical production lead time?
Standard production lead times are usually 30–45 days, depending on the season and order volume.
How do you ensure products are not damaged during shipping?
We use high-standard export packaging, including reinforced corners and ISTA-standard drop-test-approved cartons where necessary.
Support & Warranty
How quickly can I expect a response to my inquiry?
Our team guarantees a fast response within 4 hours during business operations.
Does your team provide support in English?
Yes, we have a multilingual team to ensure seamless, error-free communication with our global clients.
What is your warranty policy?
We offer a comprehensive warranty of 1–5 years depending on the product category and material specifications.
How do you handle quality complaints?
We provide a same-day response to all feedback and complaints. If a defect is verified, we offer replacements or credits immediately.
Does your after-sales support cover my end customers?
Yes, our service is designed to reach through the supply chain to support the needs of your terminal customers.
How do you keep clients updated on their order status?
Your dedicated account manager will provide regular milestone updates, from material sourcing to final container loading.
Still have questions?
Our wholesale experts are ready to assist with your specific requirements.
Contact Support